Apple's Guide to Evaluating Warranty Cases Leaked

Business Insider has published a 22-page document that has been handed over to it on condition of anonymity by a member of the genius team - universal technical support at Apple's retail outlets. It's called the Visual and Inspection Guidelines and actually dictates to employees on what terms and conditions to accept or deny broken brand products for repair.

There are curious details in the manual that are unlikely to be spoken to your face. For example, an IT giant does not consider it necessary to repair a display if a technician finds a dead pixel - the client must himself, purposefully point out this problem. Apple will easily replace under warranty a screen with a crack only the width of a human hair, but only if it does not fit into the body of the device.

The term "catastrophic damage" is ordered to refer to everything that is associated with attempts to repair the gadget on their own. It can also be traces that the case was opened, missing fasteners, replaced modules, etc. Apple does not accept when users arbitrarily try to deal with the problem, and punishes them by denying warranty service. At the same time, earlier the company did not want to admit at all that its products could break down by themselves, due to the mistakes of developers and assemblers.

Another interesting fact - the manual describes a detailed procedure for checking whether moisture has got inside the product, despite the fact that the latest iPhone models are already officially water resistant. Recently, Apple has been extending the warranty for cutting-edge innovations, for example, its “smart watches”, without any questions. Perhaps just to reduce the degree of dissatisfaction among consumers who are destined to face childhood illnesses of these products.